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Tonda Bone

By admin2019 - Posted on 20 December 2014

Dr. Bone holds a PhD in Interdisciplinary Information Science from the University of North Texas (UNT). She works in the areas of storytelling, knowledge management, communities of practice, and online education. She has taught undergraduate and graduate courses at UNT and Tarleton State University (TSU) in the areas of library and information science, business computer information systems, and English. Dr. Bone is experienced in online course design and implementation and in creating effective electronic and print tutorials on technical training for students and faculty. In addition to teaching and course design, Dr. Bone is a content management consultant for small businesses, where she also provides editorial and document design services. She has served on the Editorial Review Board of the Information Systems Education Journal and is a frequent reviewer for the Learning and Performance Quarterly journal. Her academic service includes serving as a programming judge in the Annual Glenda Anderson Symposium and Programming Contest (TSU), acting as a faculty co-sponsor for Students in Free Enterprise (TSU), acting as a faculty co-sponsor for the Association of Information Technology Professionals (TSU), and serving on the Graduate Academic Committee for the Department of Library and Information Sciences (UNT). Dr. Bone currently teaches and designs courses in storytelling, knowledge management, and youth services in the School of Library and Information Sciences at UNT.

Storytelling: The Swiss Army® Knife of Knowledge Management

Humans think in story, speak in story, and learn in story ... which is why storytelling has been widely recognized for its strength as a managerial, marketing, training, and branding tool. Storytelling also has been recognized for its power as a knowledge management (KM) approach and strategy for the sharing and retention of tacit knowledge. However, there is less formal research and discussion regarding its multifunctional role in KM. Storytelling, in fact, is a powerful strategy and multi-tool for use in all phases of the KM life cycle, regardless of the KM model framing the KM program: If there is a human presence involved in the development, implementation, or use of the KM program, storytelling can play an important role in the success of the project. Furthermore, it is the intentional development of “storytelling behavior” – my terminology for an individual’s use of storytelling as a method of information sharing, seeking, and assimilation – which can provide the foundation for developing a knowledge-sharing culture and method for capturing critical intellectual capital. Understanding where and how to apply storytelling methods can lead to a more robust and effective KM program.