You are hereDr. Stephanie Burnett Horne

Dr. Stephanie Burnett Horne

By admin2019 - Posted on 18 February 2015

Dr. Horne began her academic career in 2002 and earned a BA in Art History in 2005. Anticipating a career in curatorial work, she completed a MIS in Digital Imaging Management. During this time she was project coordinator for a DSpace (open source software) implementation for the Texas Higher Education Coordinating Board’s Learning Object repository. This project encompassed developing, populating and customizing the DSpace repository for learning objects specific to American history.

Upon successful completion of the DSpace project, Dr. Horne was hired to implement and ECM (enterprise content management) product for student records processes within the College of Information (COI) at UNT. COI was the first academic department to implement an ECM system for student records and tasks included records management, business process restructuring, software configuration, system maintenance, among others.

The challenges Dr. Horne had encountered during the ECM project led her to look for research regarding critical factors for ECM implementations. Due to the lack of literature on this topic, she looked in similar fields, ERP (enterprise resource planning) in particular, where there was a good body of literature on ERP implementation critical factors. This research led Dr. Horne to develop a theoretical framework, and subsequently a research model, to identify key factors of ECM implementation and add to this gap in the ECM literature.

Dr. Horne currently divides her time between Texas and Arizona. She enjoys reading, piano, vegan cooking, and is an avid hiker.

Factors Impacting the Implementation of Enterprise Content Management Systems

A qualitative case study was conducted to identify key factors that impact the success of enterprise content management (ECM) systems implementations. A theoretical framework was developed from the information systems literature resulting in a research model defining five categories of factors that impact ECM implementation success with these questions: Are there managerial, user, task, technological and content related factors that impact ECM implementation success? The research model was tested in a case study of interviews with 15 team leads and members that implemented ECM systems within their departments at a university. The results included 12 factors that were supported by the interview data as well as a small collection of documents.

Keywords: enterprise content management, implementations, factors, success.