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Chuck Tryon


By admin - Posted on 11 December 2014

Chuck Tryon is a nationally respected educator and popular symposium speaker.  He is a proven thought-leader in the fields of knowledge management, project management and business requirements.  He alternates his time between creating new concepts, proving them on live projects and sharing his knowledge in seminar settings.  Chuck’s current focus in on healthcare improvement initiatives.

Chuck founded Tryon and Associates in 1986 to provide seminar training and consulting services.  The strategies presented in Mr. Tryon’s seminars are used by thousands of professionals in hundreds of organizations across the United States, Europe and Canada.  His client list includes many top 100 companies.

Until January 2014, Chuck served as the Chief of Program and Knowledge Management for MyHealth Access Network in Tulsa, Oklahoma.  He was responsible for interoperability strategies and data integration needed to support the MyHealth Health Information Exchange. During that time, Chuck also co-chaired the Office of the National Coordinator’s very successful Beacon-EHR Vendor Affinity Group.  This federal group is responsible for clarifying the definition of the HITSP C32/C83 Continuity of Care Document and piloting the Meaningful Use Stage 2 requirements for Transitions of Care.

The work at MyHealth extended Chuck’s 2009-2010 experience in healthcare reform where he helped manage a patient-centered medical home effort.  During that project, he adapted the business event modeling process to capture clinical policies.  Chuck is a primary author of business event modeling and has taught that technique to major organizations (including UPS and American Airlines) for over two decades.

In 2012, Chuck authored “Managing Organizational Knowledge: 3rd  Generation Knowledge Management … and BEYOND”.  He has also created over a dozen workshops.  Taylor and Francis will publish his latest book “Project Identification: Capturing Great Ideas to Dramatically Improve Your Organization” by the end of 2014.

Chuck is a frequent speaker for professional societies including the Knowledge and Information Professionals Association (KIPA), Project Management Institute (PMI) and the International Association of Business Analysts (IIBA).

Chuck holds a masters degree in Knowledge Management from the University of Oklahoma and an undergraduate degree in Business Administration from the University of Tulsa.

Chuck and his wife, Tresa, reside in the Tulsa, Oklahoma area.  They have two grown daughters, Amanda and Casey and three wonderful grandchildren.

Presentation: 
3rd GENERATION KNOWLEDGE MANAGEMENT... and Beyond!

Even given its short life span, Knowledge Management has clearly evolved through three distinct eras, and is already entering a fourth. The four generations include the Technology Era, Service Era, Deep-Knowledge Era and now the emerging Personalization Era.
The Technology Era began in the early to mid-1990s in response to the need to store documents to protect against legal or financial challenges. Sophisticated document management software and hardware products enabled organizations to capture volumes of content that was formerly retained on paper. For many organizations, however, it has become a “store and ignore” reality.

By adding repeatable work flows to repository products, organizations are able to enhance help desk operations as they responded to calls for customer or product support. This Service Era of Knowledge Management provides procedures and needed information to resolve specific questions and problems.

In the Deep Knowledge Era, organizations are learning to dig below the surface of procedures and documents to understand the knowledge that is often locked away inside the heads of employees. Advanced discovery and capture methods are transforming knowledge that was formerly classified as tacit into explicit form.

While many organizations strive to create comprehensive knowledge portals, emerging trends suggest that usable knowledge must be partitioned into smaller applets that may be selected and uniquely arranged by smart phone and tablet-toting users. This Personalization Era will not negate integrated corporate knowledge portals, but it will alter the way knowledge is consumed and refined.
These generations are not mutually exclusive events, but building blocks. In this presentation, KM researcher and author, Chuck Tryon, will explore these generations and clarify how they apply to your organization. Recognizing the distinction of these generations is the basis for Mr. Tryon’s new book “MANAGING ORGANIZATIONAL KNOWLEDGE: 3rd Generation Knowledge Management … and BEYOND! that will be published by Francis and Taylor in Fall, 2011.

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